Smith Manus , an Acrisure agency partner, is one of the largest surety bond agencies in the U.S. We work with businesses in many different industries to develop the best and most creative ways to meet our clients' surety bond needs.Smith Manus provides bonds to four basic business segments: Traditional: general contractors and corresponding sub-trades, heavy-highway, utility, etc. Specialty: environmental remediation contractors, waste companies, mining operations, bonds required in the oil and gas industry, etc. Development: guarantees which include subdivision bonds, similar completion guarantees, and a multitude of unique requirements facing this industry. License, Permit & Miscellaneous: small compliance bonds required by state and local regulators.We are currently looking to add our team with an exciting opportunity as a Surety Bond Assistant. This position will assist customers in identifying and providing for their bond needs. This position works directly with the client, Producers, and Surety Company representatives in handling the execution and billing of all types of surety bonds.Essential Duties and Responsibilities: Operations administrationMaintain and update paper and electronic client financial and bond filesReceive and dispatch correspondence promptlyAct as liaison with surety companies and maintain surety relationshipsAssist other team members, as neededGeneral AdministrationPreparing routine/follow-up correspondence – paper and electronicCopyingScanningFilingDrafting and/or sending electronic and/or paper correspondencePreparing overnight packages and receiptsTelephone answering and responding to voice and email messagesAssisting in mailingsOther administrative support, as directedThis description is not meant to be all-inclusive and may be modified from time to time at the discretion of management .Competencies:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:Prior surety bond experience, preferred3+ years of professional office-based customer service (other than food or retail)Prior bookkeeping and/or accounting experience, preferredPrior customer service in banking or insurance, preferredPrior paralegal experience, preferredHigh school graduate required; college experience preferredTechnology Skills:Applied Epic or similar agency management software experience, preferred but not requiredSurePath or similar surety bonding software experience, preferred but not requiredProficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)Other Qualifications:Able to work independently with a high degree of interaction with team membersDemonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistanceDemonstrate excellent time management and prioritization skillsAttention to detail and commitment to a high level of accuracyAbility to multitask, prioritize, work independently, and use discretion surrounding sensitive informationMaintain a professional demeanor and positive attitudeAbility to pass a clerical assessmentAble to pass drug and background checksNeat, tidy, professional appearancePunctualGood team skills, works well with colleagues and peersPhysical Demands :The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Moderate stress due to regular deadlines and daily challengesHigh finger dexterity while typing documents and formsOccasionally lift 20 lbs.Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is performed in a temperature-controlled, non-smoking officeThe noise level in the work environment is usually moderateThis position is NOT remote and requires work to be performed ”in office” - this requirement is subject to change in the futureAcrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status.To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.