Role: SaaS Application Support Engineer - AWS /AZURELocation: Tadworth, Surrey but part work from homeSalary: £35,000 - £50,000 based on experience + benefits100% Home working This role is exclusive to People Source so you must apply via this job advertImportant info:We are running a SaaS solution on the AWS platform and need someone who has experience of running bespoke software services.This role specifically provides first and second line technical support to our customers (major water utilities) using our leading-edge solution telemetry system software `Canvas.' This software is run as SaaS offerings hosted on cloud environments.A customer focused role with a strong technical background, which will provide front line support to ensure that the software service is maintained and operational for our customers.Responding to a wide range of requests the role will also involve investigating and resolving technical issues as they arise requiring an ability to think on your feet and provide clear information to customers.The role will work across Engineering, Operational and Product Management teams to provide world-class support to our customers that delivers right first time and delights our customers.Principal AccountabilitiesEssentialExperience of running SaaS solutions in cloud environments e.g., AWS/Azure or equivalentCustomer-facing skillset managing internal & external stakeholdersExperience of IT infrastructure monitoring tools e.g., Nagios, AWS CloudWatchHelp desk ticketing systems i.e., JiraTechnical capability with analytical and problem solving skillsDegree in Engineering or equivalentDesirableKnowledge/experience using Linux or equivalent command line interfacesREST API configurationDatabase experience e.g., SQLNetworking and server infrastructure knowledgeTechnical background in telemetry or equivalent i.e., Telco, IT NetworksHow to apply?Please send a CV toPeople Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.