Ou client a leading IT solutions provider are seeking to recruit a 2nd Line Support Analyst and you will bring the below skill set:Technical Support Responsibilities:Identifying hardware and software solutionsTroubleshooting technical issuesDiagnosing and repairing faultsInstalling and configuring hardware and softwareSpeaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedbackTalking customers through a series of actions to resolve a problemFollowing up with clients to ensure the problem is resolvedReplacing or repairing the necessary partsProviding support in the form of procedural documentationManaging multiple cases at one timeTechnical Support Requirements:Prior experience in tech support, desktop support, or a similar role.Experience with remote desktop applications and help desk softwareAttention to detail and good problem-solving skills.Excellent interpersonal skills.Good written and verbal communication.Shift working will be required for this role, but remote working will be considered.People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas