Company DescriptionFor the past 50 years, Wood Mackenzie has established its reputation as a leading research and consultancy business for the global energy, chemicals, metals and mining industries.Today we are part of the Verisk family which has broadened our data and analytics platform and strengthened our ability to help clients overcome the toughest challenges with our unrivalled analysis and advice.Together, we inspire and innovate the markets we serve – providing invaluable intelligence that informs the strategic decisions that will ultimately shape the future direction of our global natural resources as we transform the way we power our planet.Team ProfileWood Mackenzie are a knowledge and relationships business. Through thorough understanding of the industry and client workflows Customer Solutions team provides bespoke support and training to the users ensuring that Wood Mackenzie research helps them achieve their unique needs. It is the most client facing team in the organisation allowing its members build strong relationships with the users and be a reliable source of support when it comes to Wood Mackenzie research offerings.We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Wood Mackenzie Core ValuesWood Mackenzie is a place where we are committed to supporting our people to grow and thrive. We value different perspectives and aspire to create an inclusive environment which encourages diversity and fosters a sense of belonging.Wood Mackenzie values each individual's contribution and helps them reach their full potential while sustaining an organisational culture of health and well-being.Our Core Values AreRespect for the IndividualIntegrityPassionPersistenceConfidence with humilityExcellenceTeamworkWe understand the importance of bringing your whole self to work and to achieving balance between work, family and other life commitments. We are open to considering flexible working arrangements to enable the greatest spectrum of talent to contribute to Wood Mackenzie's success.Job DescriptionRole PurposeThe role of the Senior Specialist - Customer Solutions is to support the growth in sales (upsell, cross sell, retention & new business development) through understanding clients' workflows and providing a comprehensive bespoke training to ensure that clients extract highest value from Wood Mackenzie's research via increase in both number of users and their usage.Working within Sales and Marketing the Customer Solutions specialist is a key member of individual account teams and will need to work across research and consultancy to ensure a consistent client message is delivered. The role may involve travel within region.Role Focus And ResponsibilitiesEngage directly with clients via training sessions and other activities to increase users, usage and support cross sell, upsell, retention and new business developmentBuild and maintain a strong network of relationships with key contacts across our user base to understand their roles and workflowsDemonstrate excellence in analyzing client needs, and creating tailored workflow solutions that maximize the value of Wood Mackenzie content to clientsEngage in commercially-focused client discussions to influence product, service and overall Wood Mackenzie business developmentShow quantitative and qualitative measures of engagement and training effectiveness, both from a client and commercial perspectiveCollaborate with Sales, Marketing, Research and Consulting teams to ensure consistent best-in-class servicing of our clientsEnsure a timely and comprehensive response to client needsDemonstrate resourcefulness and creative approaches to increasing client engagementRecord and share all activities, information and materials with colleaguesMaintain a thorough working knowledge of Wood Mackenzie research offeringsDevelop a reasonable knowledge of energy, metals and mining, chemicals and other commodities including the companies active in those industriesQualificationsKnowledge & Experience:You WillHave experience in a Client Solutions / Customer Success role within a b2b sales, data analytics or SaaS based solutions organisationHave experience of developing a deep understanding of customer workflows and needsHave experience of Customer Success Platforms, Strikedeck in particular, will be an advantageHave a proven track record in collaborating with different internal teams in order to achieve commercial successBe passionate about customer success and have a genuine interest in developing and growing themselvesHave an intellectual curiosity and aptitude towards the growing fields of data and data analytics and how these tools help clients solve business critical issues.Show effective organizational and planning skills with the ability to manage own workload effectivelyHave strong presentation, public speaking, communication and training skillsBe highly self-motivatedGain extra points if you have experience in oil & gas, energy, or natural resourcesCore CompetenciesClient focusedBuilding and maintaining relationshipsAssertive and influentialCommunicationCollaborationDetermined and resilientAdditional InformationWood Mackenzie is the global leader in data, analysis and consulting across the energy, chemicals, metals, mining, power and renewables sectors.Founded in 1973, our success has always been underpinned by the simple principle of providing trusted research and advice that makes a difference to our customers. Today we have over 2,000 customers ranging from the largest global energy companies and financial institutions to governments as well as smaller market specialists.Our teams are located around the world. This enables us to stay closely connected with customers and the markets and sectors we cover. Collectively this allows us to offer a compelling combination of global commodity analysis with detailed local market knowledge.We are committed to supporting our people to grow and thrive. We value different perspectives and aspire to create an inclusive environment that encourages diversity and fosters a sense of belonging. We are committed to creating a workplace that works for you and encourage everyone to get involved in our Wellness, Diversity and Inclusion, and Community Engagement initiatives. We actively support flexible working and are happy to consider alternative work patterns, taking into account your needs and the needs of the team or division that you are looking to join.Hear what our team has to say about working with us:https://www.woodmac.com/careers/our-people/We are proud to be a part of the Verisk family of companies!At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career.We have received the Great Place to Work® Certification for the fifth consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.Verisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.http://www.verisk.com/careers.htmlUnsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.Consumer Privacy NoticeAll your information will be kept confidential according to EEO guidelines.